The Importance Of Robotic Process Automation (RPA) In Human Resources

In a recent report, developed by Future for Work Institute and Meta4, it is stated that 46% of those responsible for human resources are unaware of the existence of RPA (Robotic Process Automation) solutions to automate and optimize their routine processes.

In addition, another 37% of respondents say that the level of knowledge about systems that help automate work processes in their departments is very low or practically non-existent.

On the other hand, 10% of the respondents say they are in the process of implementing solutions that incorporate automation with RPA. The report ends by saying that less than 3% of HR managers (2.6%) have RPA solutions integrated into their companies.

The study, entitled “The robotization of HR processes provides the degree of knowledge and integration of RPAs in a truly key area of ​​the company if it is to optimally manage human capital.

The report shows that knowledge of RPA solutions, in the field of people management, is still little explored in the ecosystem.

Today, the management of their human capital in companies faces various problems, since they require the implementation of more agile technological solutions, that save costs, have greater scalability and offer security in data processing, as well as an improvement in the user experience.

Also Read: What Is Robotics – Definition, History, Types And More

What Is RPA (Robotic Process Automation)?

As we mentioned in other blog posts, the automatic automation of processes through the use of specialized software is called “Robotic Process Automation”.

RPA is the fastest-growing segment of business software, having moved from being a platform primarily by BPO providers to being integrated and executed in other layers of the business spectrum.

Classic RPAs are limited to meeting the needs related to structured and relatively simple processes, where little or no interpretation is needed.

A Cognitive RPA is one more step in the automation process, capable of adding cognitive skills thanks to the alliance with Artificial Intelligence.

The development and integration of cognitive RPA is a complicated process and requires the accompaniment of experts, but it provides great benefits since it is capable of automating semi-complex processes. For example, a Cognitive RPA might be able to interpret a large number of texts and then perform a certain action.

The benefits of including RPA go far beyond reducing costs and we could highlight the following:

• Flexibility and scalability.
• Improved efficiency.
• Reduction of execution times.
• Fast and agile processing of large amounts of data.
• Detail of the most accurate data capture.
• Improved employee morale (as they will spend their time on more rewarding tasks)
• Focused on achieving customer satisfaction.
• It allows allocating more time within the organization for innovation.

How Can An RPA Help The Human Resources Department?

Deloitte identifies that over 50% of standard HR processes could be automated with RPA systems, providing 10-20% savings in human resources and overall business processes.

All of these tasks performed by human resources professionals and capable of being automated are generally repetitive. In addition, some of them are highly tedious and prone to being executed with human errors, thus affecting the normal operation of the department.

These errors can be reflected, for example, in problems with payroll administration, errors during recruitment management, or poor strategy during talent management within the company.

These are some processes of the Human Resources department, which can benefit from the integration of an RPA:

• Preparation of payrolls adapted to tax regulations
• Candidate CV processing during candidate selection to fill a position
• Monitoring of absences or sick leave of employees
• Processing and monitoring of company changes in Social Security
• Control and settlement of employee expenses
• Audit of working hours
• Attention to the employee
• Training

Conclusion

Managers and those in charge of coordinating the actions of the Human Resources department can find in RPA solutions a valuable tool to optimize the work of their professionals and improve the efficiency of the company.

Companies that position themselves early in the integration of RPA systems will see their value in the market increase, at the same time that they will be able to increase customer satisfaction.

Automating processes with RPA will help improve employee morale, as they will dedicate their efforts to performing much more satisfying and rewarding tasks.